Unfortunately, we can’t offer you a cancellation or return on your order. However, we can, at any time, at our sole discretion, cancel your order after intimating you about our decision (unserviceable pin code being the primary reason) behind the cancellation. In such instances, the amount will be refunded to you through your original mode of payment.
Duplicate Clause: If customer pays twice for the same order, then the refund will be initiated for one transaction, subsequent to informing us at support@theonlinemattress.com
Refunds, if applicable, will be calculated on a pro-rata basis, once the replacement warranty expires.
For example, in the instance of a mattress costing Rs. 10,000/-, with a total warranty of 10 years, we will replace the product within the first 5 years. If the defect appears after 6 years of purchase, pro-rata money-back calculation will apply for the balance 4 years: Rs. 10,000 x 4/10 = Rs. 4,000/-.
Exchanges are not permitted in cases where the wrong size, thickness, colour and variety have been ordered. We only replace items if they are defective or damaged.
For product damage during transit, it is essential that the customer inspects the product carefully at the time of accepting delivery for signs of external damage, such as hook marks, rope cuts on fabric cover, etc. If the product is damaged, customers are advised to not accept the delivery. Failure in doing so will make you ineligible for transit damage claims.
In case of manufacturing defects, such as size variations (limited to size variations in length and breadth exceeding 10mm), sagging, crumbling and natural disintegration of only the core and not the cover under normal conditions of domestic use, please inform us at support@theonlinemattress.com and we will send our Service Executive to inspect the product. Once we have inspected the product and are satisfied that it is indeed a manufacturing defect, we will replace the product and bear the shipping costs thereof. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
The right kind of sleep
If you need to consistently perform at a high level, you need a well-rested body and mind. Good support is crucial for your back, and comfort is equally important. We’re really happy with our mattress, so much so that we got a second one as well.
Closest thing to magic I’ve experienced
I’m ecstatic about the mattress. ‘Changed my life’ is a cliche used too loosely and too often but in all honesty that’s exactly what this mattress has done for me. In short, suffering from severe insomnia for many years I now happily suffer from over sleeping and magically not once have I woken up with a back pain since I started using this product. And I have slept in beds in the best of hotels all over the WORLD. Nothing compares to this. A truly remarkable, magical product. I highly recommend it to anyone and everyone.
Scores high on comfort and support
As a sportsman, I’m extremely particular about the quality of my sleep. With Sleepkraft, I have found myself waking up feeling well rested and at the top of my game.
The next level of luxury
After long shifts of shooting, I look forward to the plush comfort of my Sleepkraft mattress. Looks great and feels even better. Highly recommended!
Better than the big brands
After using one of the well-known brands for years, I decided to try Sleepkraft. Surprisingly, it feels much more comfortable and cost me less as well. Extremely happy with my decision!
My dreams came true!
I am generally a light sleeper and I toss and turn a lot and my back hurts. But ever since I got my mattress, I sleep through the night and no back pains too.
